This policy explains how PPS Cyprus handles personal information you choose to share with us through this website, by phone, or through direct enquiry channels.
Information we may receive
- Contact details such as your name, phone number, email address and property area when you make an enquiry.
- Message content, site details or pest concerns you decide to include so our team can understand the context.
- Basic website analytics and cookie information where your browser settings allow it.
- Optional enquiry photos you choose to upload or send, where photo sharing is available.
How we use information
- To respond to your enquiry and keep a clear record of the conversation.
- To plan a human follow-up where a PPS team member needs more context.
- To maintain website security, improve content and understand which pages are useful.
- To route optional photos for human follow-up; photos are not used as a diagnosis, certainty statement or fixed quote.
Sharing and retention
We keep access limited to people and providers who need it for website operations, enquiry handling or legal compliance. We keep information only for as long as it is reasonably needed for those purposes.
Uploaded enquiry photos
If photo upload is available and you choose to use it, photos are optional, stored privately, used only for enquiry routing and human follow-up, and deleted from guided-enquiry storage after 30 days unless PPS needs them for a confirmed service record, legal compliance, safety or dispute handling.
You may ask PPS to delete uploaded enquiry photos. PPS targets deletion within 7 days unless a legal, safety or active-service record requirement applies.
Your choices
You may ask PPS Cyprus to review, correct or remove personal information we hold about you where applicable law allows. Contact us using the details on the contact page.